App is published, but not live

If you notice that the app is published, but not appearing live, here are some steps you can take.

First, make sure that Password protection is unchecked in Online Store > Preferences.

If that doesn’t resolve the issue, it’s very possible that you need to clear your browser’s cache. The easiest way to check this is to open your site on another device or in a separate browser. If you notice that it’s now working, follow the instructions on how to clear your cache in Chrome, Safari, or Firefox.

Lastly, if you still aren’t able to resolve the issue, don’t hesitate to send us an email at